At Noonie’s Handmade Quilts, we strive to provide our customers with high-quality quilts that meet their expectations. However, we understand that there may be instances where a return or exchange is necessary. This return policy outlines the guidelines and procedures for returns, exchanges, and refunds.
1. Eligibility for Returns:
- Quilts must be in their original condition, unused, and free from any damage.
- Returns must be made within 15 days from the date of purchase.
- Proof of purchase, such as a receipt or invoice, is required for all returns.
2. Return Process:
- To initiate a return, customers must contact our customer service team within the designated return period.
- Our customer service team will provide instructions on how to proceed with the return.
- Quilts must be securely packaged to prevent damage during transit.
- Customers are responsible for the return shipping costs.
3. Refunds:
- Once the returned quilt is received and inspected, we will notify the customer of the approval or rejection of their refund.
- If approved, the refund will be processed within 5 business days and credited to the original payment method.
- Shipping costs, if applicable, are non-refundable.
4. Exchanges:
- Customers may opt for an exchange instead of a refund, subject to availability.
- If the requested quilt is of higher value, the customer will be responsible for paying the price difference.
- If the requested quilt is of lower value, the price difference will be refunded to the customer.
5. Non-Returnable Items:
- For hygiene reasons, quilts that have been used, washed, or damaged cannot be returned.
- Custom-made quilts, personalized quilts, and sale/clearance items are also non-returnable.
6. Defects:
- We take pride in the quality of our quilts and strive to ensure they are free from defects.
- If a customer suspects a defect, they must notify us within 7 days of receiving the quilt.
- We may request photographic evidence or ask the customer to return the quilt for inspection.
7. Customer Satisfaction:
- Our goal is to ensure our customers are satisfied with their purchase.
- If a customer is unhappy with the quilt they received, we encourage them to contact us.
- We value feedback and will work with the customer to find a suitable resolution, such as an exchange or store credit.
8. Exceptions:
- In exceptional circumstances, we reserve the right to refuse returns or exchanges, such as for items that do not meet the eligibility criteria or have been tampered with.
Please note that this return policy applies only to purchases made through Noonie's and may be subject to change without prior notice. We recommend customers to review the return policy before making a purchase.
If you have any questions or require further clarification, please do not hesitate to contact our customer service team.
